FAQs

1.     What is LocalXO?

LocalXO presents a string of one-of-a-kind experiences curated with love by locals in your city. Our experiences known only through word of mouth bring together entertainment, learning and loads of fun. LocalXO experiences range across categories such as food and drinks, fitness, art, theatre, sports, kids, books, city tours, photography, spa, etc. Every day our team is working on adding more handpicked experiences for you to buy or gift to a loved one for any occasion.

2.     Why LocalXO?

LocalXO is on a mission to take experiences to the next level in Chennai. 

While being invited to commercial events, private parties and signing up for classes is plenty appealing, we are thinking far beyond the regular experiences. We are stepping it up plenty of notches. Think yoga moves in a lush green setting while learning to make healthy, ayurvedic recipes. An entire day spent exploring the city on foot and ending with a food tasting of local cuisine. Getting together with your besties over a luxurious spa session or learning about fitness while indulging in nibbles and drinks. Or how about learning to use your smartphone to take professional looking shots from a renowned photographer? Moms and kids bonding over Masterchef sessions. You can experience all this and more within an intimate group setting that can be customised to your taste. 

Being born and raised in Chennai for the last 30 odd years, we pride ourselves on curating the most amazing experiences at the best possible venues across Chennai. Our unrivalled commitment to customer service means that booking a suitable date couldn't be easier, whether online through our secure website or by speaking to one of our friendly and knowledgeable Customer Service Team consultants.

3.     How do I find and book an experience on LocalXO?

  • Browse through LocalXO’s experiences by category to pick your favourites
  • Add your favourtite experiences and the number of tickets for each experience to your cart
  • If you are a first time user, enter your name, emailID, phone number and address in order to receive your booking confirmation through email.
  • You will also receive an email from LocalXO to activate your account. Please follow the instruction in your email to complete activation and creating your profile on LocalXO (This is a one-time process).
  • Verify your experience details, number of tickets and the amount payable in the Order Summary.
  • Choose your preferred mode of payment. Curently, we have the Payumoney payment gateway integrated to LocalXO.
  • Once you have made the payment and agreed to our terms of use, you will receive a confirmation email with your order number. Please give it a few minutes to receive this email.
  • Incase you haven’t received the confirmation email, please call us on our helpline number “+ 91 9841177748” for any assistance Mon-Sat between 10AM and 7PM
  • On the day of the experience, you will be asked to show your confirmation email to verify your booking at the venue.
  • For group bookings, private parties, corporate bookings, please call our concierge at +91 9841177748 to customise and book our experiences.

4.     Can I personalise an experience as a gift voucher with a message?

We are currently not personalising gift vouchers. However, once you purchase an experience, please forward your confirmation email to connect@localxo.com with details of the person you want to gift. We will include their name in the list of confirmed attendees for that experience and send an invite email to them, which they can show, at the venue. Please call us on +91 9841177748 for any assistance Mon-Sat between 10AM and 7PM.

5.     Do I have to choose a specific date for the experience when I buy?

Some of our experiences have a specific date as mentioned in the details of that specific experience. Other experiences are left “open-dated” with no dates – in order to book these “open-dated” experiences for a private party, corporate group, or any group bookings, please call our concierge on +91-9841177748 to complete the bookings. Please note that all dates are subject to availability.

6.     Are there any restrictions (e.g. age, weight or height) that I need to consider before buying?

Certain experiences are subject to minimum or maximum requirements specified by our partners for your own safety; e.g. age, health, height or weight. Full details are included with all experience information and we will notify you of any such restrictions when you submit your booking request. Once a booking is confirmed, it will not be possible to cancel if these requirements cannot be met, so please check carefully.

7.     Where can I buy LocalXO experiences?

There are two easy ways to purchase experiences:

  1. Here on our website
  2. By calling our Customer Service Team on +91 9841177748

Please note that we do not entertain any walk-ins or cash-on-delivery.

8.     What payment types do you accept?

We are currently accepting payments through Payumoney payment gateway which allows payments through NEFT, Credit/Debit cards and wallet.

9.     How can I contact LocalXO?

If you have any questions or comments about our experiences, services, website, availability or anything else, please contact us on email at connect@localxo.com or our helpline at +91 9841177748.

10.  If I wish to cancel or booked a wrong experience, can I get a refund?

As per our refund policy, all bookings purchased are deemed sold and hence, it is not possible to cancel, replace or refund a confirmed booking. Please look through the details carefully before booking an experience.

However, if there is a cancellation of the experience from the partner’s or LocalXO’s end, we will refund the entire amount back to you within 2-3 weeks of the scheduled date of experience.